401 Privacy Policy — How We Protect Your Data
This Privacy Policy clearly outlines how the 401 platform collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to the confidentiality and security of your data.
Effective date: 1 January 2026. This policy may be updated from time to time.
1Information We Collect from Users
When you register and use the 401 platform, we collect various types of information to ensure a secure, seamless, and personalised experience. Below are the main categories of information collected:
Account & Personal Information
This includes your full name, email address, phone number, date of birth, and identification details provided during registration. This information is required to verify your identity and ensure the platform is used by eligible users.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect information related to your chosen payment method, such as bank account number, account holder name, and transaction details. We do not store credit or debit card numbers directly — payment data is processed through secure payment service providers.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, approximate location, and access log data. This information is used for security purposes, to detect unauthorised access, and to improve platform performance.
Usage & Activity Data
We record activity on the platform, including games played, bets placed, session duration, pages visited, and interactions with platform features. This data helps us understand user needs and improve our services.
2How Your Information Is Used
All information collected by 401 is used responsibly and solely for the following purposes:
- Processing account registration and verifying user identity
- Securely processing deposit and withdrawal financial transactions in MYR
- Providing effective and relevant customer support
- Sending important notifications relating to your account, transactions, and policy updates
- Analysing usage patterns to improve the platform and user experience
- Detecting and preventing fraud, platform misuse, and suspicious activity
- Comply with applicable legal and regulatory requirements
We do not use your data for third-party advertising without your consent.
3Use of Cookies & Tracking Technologies
The 401 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
Helps us understand how users interact with the platform for continuous improvement purposes.
Stores user preferences such as display settings and preferred language for a more personalised experience.
Used to detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the 401 platform.
4Data Storage, Security & Information Sharing
Data Security
401 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes data encryption in transit and at rest, strict access controls on internal systems, continuous security monitoring, and regular audits.
Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide our services. After account closure, certain records are kept for a defined period to meet legal compliance requirements and to resolve any disputes that may arise.
Third-Party Sharing
401 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We may share necessary information with trusted payment service providers to process MYR transactions, or with relevant authorities when required by law. All third parties involved are bound by strict confidentiality agreements.
5User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 401 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting our customer support.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to any legal obligations that require us to retain such records.
- Right to Object: You have the right to object to the processing of your data for specific purposes, within the limits permitted by law.
- Data Portability Right: You have the right to receive your data in a machine-readable format for transfer to another service provider.
Changes to This Privacy Policy
401 reserves the right to update this Privacy Policy at any time. When significant changes are made, we will display a notice on the website and may send a notification to registered users. Your continued use of the platform after such changes take effect will be considered your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or wish to exercise any of your data privacy rights, please contact the 401 team by email at [email protected]. We will do our best to respond to privacy-related enquiries in a timely manner.
Still Have Questions About Your Privacy?
Our FAQ section covers answers to most general enquiries. You can also log in to your account to manage your privacy settings directly.
Check FAQ Log In to Your Account